Returns Policy

Business Applications Limited Returns Policy

Customer satisfaction is very important to us and we want to make your shopping experience as pleasant as possible. If there is any issue with your order please contact our store, call customer services on 06 8686096 or go to Business Applications Limited store or email us at sales@bal.co.nz

Please note that our returns and exchange policy relates only to goods and services sold directly by us to you.

Change your mind?

We want to ensure you are happy with your Business Applications Limited purchase. If you change your mind we will happily exchange your purchased product (excluding clearance items and seconds) for store credit or another item of equal value. We do not offer cash refunds. We recommend that you check the dimensions to ensure any equipment purchased is the right size for your space and access doorways before completing your purchase. Seconds items cannot be exchanged or refunded whether purchased in-store or online. Defects are clearly stated in-store and online where applicable. Floor models are sold as Seconds - please talk to the team in-store about the specific product you are interested in.

Products returned for exchange must be received by us in an undamaged and saleable condition within 7 days from the date of sale or delivery to you in the original unopened packaging and accompanied by proof of purchase.

All costs (including delivery costs) to exchange products are your responsibility.

Missing products?

In the event that we are unable to deliver a product you have ordered, our customer services representative will contact you to discuss options.

If any products are missing from a delivery you have received, please contact our customer service team as soon as possible on 06 8686096 or go to Business Applications Limited store or email us at sales@bal.co.nz.

Provided that you have notified us of any missing products within 7 days and subject to availability we will resupply the missing product and cover all new delivery charges. If the product is not available, you may choose to receive a refund or store credit including that portion of delivery charges relating to the missing product.

Defective product or damaged Item(s)?

If you receive a defective or damaged product(s) we will meet our obligations under the Consumer Guarantees Act 1993.

Please contact our local store, customer services on 06 8686096 or go to Business Applications Limited store or email us at sales@bal.co.nz so that we can advise you the best way to return the product.

Defective or damaged products must be received by us within 14 days from the date of sale or delivery to you and accompanied by proof of purchase.

In the first instance, you will be offered a replacement or repair for defective or damaged items. A refund, store credit or exchange for another item of equal value will be offered if we cannot repair or replace or otherwise as required under the Consumer Guarantees Act 1993.

Warranty claim?

We can provide an extended warranty for many of our products. Business Applications Limited warranty is subject to New Zealand consumer law.

We will at our absolute discretion, replace or repair any product covered by the Business Applications Limited warranty that has a material or manufacturing defect that is not the result of normal wear and tear or a natural characteristic of the material used.

The Business Applications Limited warranty commences from the date of purchase and is for a term of 12 months. If a manufacturer's warranty is less than 12 months Business Applications Limited will make up the difference as we stand behind all the products we sell.

The Business Applications Limited warranty is not transferable and does not apply:

To products sold as seconds, damaged floor stock, repaired products or products that have a defect where this has been brought to your attention before you purchased the product
Where repairs to a product are made or attempted by a service provider other than one approved by Business Applications Limited
If the product has not been used or maintained in accordance with any manufacturer’s instructions provided with the product
If the product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories
If the product is misused or tampered with in any way

To claim under the Business Applications Limited furniture warranty you must return the product for repair/inspection to your store of purchase at your cost (including any delivery and insurance charges) within the time-frames outlined in our Terms and accompanied by proof of purchase.

If your product cannot be easily returned to Business Applications Limited store because of its size we may arrange for the product to be assessed or request photographic evidence.

We will assess the product and if deemed to fall within the warranty will contact you to agree on a suitable solution or remedy. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them. We will do our best to resolve the issue in a timely manner.